This policy supplements the rights provided by the Brazilian Consumer Protection Code.
For online purchases, you may withdraw within 7 calendar days of receipt. Notify us through the channels on our Contact page, providing your order number, name, and reason if you wish. We will send instructions before you ship anything.
During this period, the product may only be handled as needed for inspection. Return it with accessories, gifts, manuals, and the original packaging where possible. Exercising the right of withdrawal does not require a defect.
From the 8th to the 30th day after receipt, we may accept a voluntary return if the product shows no use beyond inspection, is complete, and remains suitable for resale. This extension does not reduce any statutory rights. For these commercial returns, the customer may be responsible for return shipping; we will advise you before shipment.
Photograph the packaging and product and contact us as soon as you notice damage, an incorrect item, or a missing accessory. Durable goods have a statutory 90-day warranty, without prejudice to hidden-defect rules. Following assessment, the remedy may include repair, replacement, a proportional price reduction, or a refund, under applicable law.
Approved refunds for Alibaba.com orders will be handled through the original order and the platform’s applicable procedures. Processing time depends on the platform and payment provider. If an order is cancelled before dispatch, the amount paid will be refunded in full.
We do not charge return shipping for withdrawal within 7 days, defects, damage, or shipping errors. Personal data should be erased and accounts unlinked before the product is returned. Ask our support team if you need guidance.
Change-of-mind returns do not apply to personalized items or products damaged by misuse, liquids, impact, unauthorized repair, user account locks, or missing parts caused after delivery. These limitations do not exclude mandatory consumer rights.
To start a request, use only the channels published on our Contact page. Keep proof of shipment until the process is complete.
