This policy describes the warranty applicable to devices sold by AppleRenewHub in Brazil and supplements the mandatory rights provided by the Brazilian Consumer Protection Code.
Statutory Warranty
Electronic products are durable goods. The period for reporting apparent or readily identifiable defects is 90 days from delivery. For hidden defects, the period starts when the problem becomes apparent, in accordance with applicable law.
What Is Covered
- Functional faults not disclosed in the product description.
- Problems with the display, cameras, audio, charging, buttons, connectivity, or biometrics when the feature is supported by the device.
- A material difference between the received product and its advertised condition.
What Is Not Covered
- Damage caused by falls, impact, liquids, misuse, or improper storage.
- Repair, opening, or modification by an unauthorized service provider after delivery.
- Account, iCloud, or password locks created by the user.
- Cosmetic wear consistent with the stated grade and normal use.
These exclusions do not limit mandatory consumer rights or apply when a problem results from a pre-existing defect.
How to Request Support
- Contact us through WhatsApp or our Contact page.
- Provide your order number and describe the problem.
- Send photos or video when requested, without sharing personal passwords.
- Wait for diagnosis and return instructions.
After receipt and assessment, the case may be resolved through repair, replacement, a proportional price reduction, or a refund, depending on the circumstances and applicable law.
